IT Technology Services Senior Specialist

We help the world run better

What you`ll do:

We are looking for a Process Manager for new commercial models with solid knowledge in cloud business along with broad technology background.

You will actively drive and support the further development and innovation of the various ECS process affected by a new commercial model and ensure consistency and quality of the services and the process itself.

You will define new KPIs for the process and measure compliance towards this. Implementing improvement measures and corrective actions are also in your responsibility.

Close collaboration with various stakeholders from many initiatives, including C-level executives, and delivery teams, helps you to understand the needs, define the requirements and translate these into the process.

The Role:

• Define process objectives, performance metrics, and improvement targets and monitor and analyze process performance using data-driven approaches
• Collaborate with other ECS process managers to integrate different commercial models in the processes
• Model the process and develop Standard Operating Procedure and Work Instruction
• Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process improvements
• Ensure compliance with regulatory requirements and industry standards and stay up-to-date with industry trends, best practices, and emerging technologies related to process optimization.
• Provide training and guidance to internal customers and stakeholders on process-related matters.

What you bring:

• Bachelor's degree in Business Administration, Operations Management, or a related field from an accredited university
• Good understanding of commercial and finance related processes
• Proven experience as a Process Manager or in a similar process improvement role
• Strong analytical and problem-solving skills, with the ability to identify and resolve process-related issues
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines
• Proficient in process mapping and process improvement methodologies (e. g. , Lean Six Sigma, Kaizen)
• Strong communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

Meet your team:

SAP Enterprise Cloud Services (ECS) is delivering RISE with SAP with our customers. ECS provides a private cloud environment, infrastructure and managed services focusing on fast time-to-value to enable the Intelligent Enterprise. The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP on premise customers towards SAP cloud. You will be part of a globally growing team.

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SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409564 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.