Sales Executive

ROLES & RESPONSIBILITIES:

• Sales Support and Coordination:
• Coordinate Between Teams: Act as a bridge between the manufacturing team and customers to ensure smooth communication and timely supply of products.
• Order Fulfillment: Ensure accurate order processing, track shipments, and address any delivery-related issues promptly.
• Customer Queries: Serve as the primary point of contact for customer inquiries, addressing questions, concerns, and resolving issues efficiently.
• Reporting and Documentation:
• Issue Reporting: Record and report any customer-related issues, complaints, or feedback in the proper format.
• MIS Reports: Prepare daily, weekly, and monthly Management Information System (MIS) reports. These reports should include sales performance, order status, inventory levels, and any deviations from targets.
• Data Analysis: Analyze the MIS reports to identify trends, patterns, and areas for improvement. Collaborate with relevant teams to implement necessary course corrections.
• Customer Satisfaction and Relationship Building:
• Client Interaction: Be the primary point of contact for clients regarding supply-related inquiries.
• Customer Service: Provide exceptional customer service by promptly addressing queries and ensuring customer satisfaction.
• Cross-Functional Collaboration:
• Internal Coordination: Collaborate with other departments (e.g., production, quality, procurement, logistics, marketing) to ensure seamless operations.
• Training Support: Assist in training new sales team members and help team members improve their productivity.
• Administrative Tasks:
• Documentation: Maintain organised records of sales files, both in hard copy and digital formats.

PREFERRED CANDIDATE PROFILE:

• Educational Background and Experience:
• Bachelors Degree: A degree in Business Administration, Marketing, or a related field is preferred.
• Experience: Prior experience in sales coordination, customer service, or a similar role is advantageous.
• Skills and Competencies:
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers, sales teams, and internal departments.
• Organizational Abilities: Strong organizational skills to manage orders, documentation, and reporting effectively.
• Problem-Solving: Ability to address customer issues promptly and find solutions collaboratively.
• Attention to Detail: Accuracy in order processing, data entry, and report preparation.
• Proficiency in MS Office: Familiarity with Excel, Word, and PowerPoint for creating reports and presentations.
• Interpersonal Skills:
• Customer-Centric Approach: A friendly and customer-focused attitude to build strong relationships with clients.
• Team Player: Willingness to collaborate with cross-functional teams and contribute to overall organizational success.
• Adaptability and Multitasking:
• Adaptability: Ability to handle changing priorities, urgent requests, and unexpected situations.
• Multitasking: Juggle various tasks simultaneously, such as coordinating orders, addressing customer inquiries, and preparing reports.
• Analytical Thinking:
• Data Analysis: Comfortable working with MIS reports, identifying trends, and suggesting improvements.
• Problem Identification: Proactively identify issues and propose corrective actions.
• Professionalism and Work Ethic:
• Time Management: Efficiently manage time to meet deadlines and prioritize tasks.
• Ethical Conduct: Uphold professional standards and maintain confidentiality.
• Positive Attitude: Approach challenges with a positive mindset and willingness to learn.
• Additional Qualifications (Optional):
• Certifications: Any relevant certifications in sales, customer service, or supply chain management.
• Industry Knowledge: Familiarity with the industry (e.g., manufacturing, retail, distribution) can be beneficial.

PERKS & BENEFITS:

• Educational Assistance For Kids
• Health Insurance
• Travel Claims