Global M365 Content Service Manager

We are seeking a highly skilled and experienced Content Service Manager to join our Digital Workplace Services (DWS) team. This role will be responsible for leading the content services, governance, and roadmaps for hosting data for Sandoz users. The successful candidate will ensure alignment with Sandozs strategy for OneDrive, Physical NAS File Shares, Azure File Shares, and other cloud content management options within the Technology Infrastructure and Operations team.

• Lead the development and execution of the content services strategy for Sandoz, focusing on OneDrive, Physical NAS File Shares, Azure File Shares, and other cloud content management options.
• Oversee the governance and roadmap for content services, ensuring compliance with industry best practices and regulatory requirements, including GxP controls.
• Collaborate with cross-functional teams, including IT, compliance, and business units, to ensure seamless integration and alignment of content services with organizational goals.
• Manage large-scale enterprise content migrations, supporting MA content transfers and ensuring data integrity and security throughout the process.
• Develop and maintain technical documentation, including governance policies, procedures, and user guides.
• Monitor the performance and effectiveness of content services, implementing enhancements based on user feedback and data analysis.
• Provide technical leadership and mentorship to a team of content service professionals, fostering a culture of innovation and continuous improvement.
• Stay up-to-date with the latest advancements in content management technologies and evaluate their potential impact on Sandozs content services.
• Collaborate with external partners and vendors to leverage their expertise and resources in content management and cloud technologies.

• Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
• Proven experience in leading content services and governance projects, preferably within a large organization.
• Strong knowledge of content management systems, cloud storage solutions, and data governance frameworks.
• Experience with large-scale enterprise content migrations and MA content transfers.
• Excellent problem-solving skills and the ability to think strategically and analytically.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with regulatory requirements and best practices for content hosting in the pharmaceutical industry, including GxP controls.

• Experience in the pharmaceutical or healthcare industry.
• Knowledge of data privacy regulations and compliance standards (e.g., GDPR, HIPAA).
• Certification in content management or cloud computing (e.g., Microsoft Certified: Azure Administrator Associate).

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management