Global Service Expert, Operations Lifecycle, Data Center Services

Lifecycle Management: Implementing and maintaining Data Center lifecycle documentation
Infrastructure Management: implementing and maintaining data Centers in DCIM tool
Data center service management: implementing and operating services in Data centers
Technical Support: Providing technical support for data Center lifecycle documentation and service management
Security: Implementing security measures and managing operations to protect data and systems hosted in Data centers Key Responsibilities, Accountabilities and Associated Tasks

• Data Center lifecycle documentation management: Enusre continuous presence of all required Data Center lifecycle documentatio
• Data Center infrastructure management: Ensure proper onboarding and operation of Data Centers in DCIM tool
• Data Center service management : Ensure Data Center service provision using related tools
• Technical support: Provide timely and effective technical support to resolve infrastructure issues
• Security management: Implement and manage security measures to protect infrastructure.
• Configuration management : Maintain accurate and up-to-date configuration documentation
• SLA management: Monit or and improve infrastructure performance to meet SLAs.

• Data Center lifecycle documentation management
  • Onboard all new Data Center into SDZ environment
  • Refresh all lifecycle documentation reflecting valid control matrix
  • Kee Data Center lifecycle documentation up to date
• Data Center infrastructure management
  • Onboard all Data Centers to DCIM tool
  • Keep all relevant information about Data Centers up to date
  • Cooperate in the development of DCIM tool
• Data Center service management
  • Onboard Data Centers to relevant services
  • Provide Relevant Data Center services
• Technical support
  • Ensure technical support related to Data Center services
• Security management
  • Implement security protocols and measures to protect data and systems.
  • Conduct regular security audits and assessments.
• Configuration management
  • Develop and maintain documentation for infrastructure configurations.
  • Ensure consistency and standardization of configuration management processes.
• SLA management
  • Monitor infrastructure performance against SLAs.
  • Identify areas for improvement and implement necessary changes.

• Data Center lifecycle documentation management: Lifecycle documentation of Data Centers in Sandoz environment is up to date and compliant with valid IMF controls
• Data Center infrastructure management: Data Centers are onboarded to DCIM tool and all data are up to date
• Data Center service management : Provide timely and effective Data Center services
• Technical support: Provide timely and effective technical support to resolve infrastructure issues
• Security management: Implement and manage security measures to protect infrastructure.
• Configuration management : Maintain accurate and up-to-date configuration documentation
• SLA management: Monit or and improve infrastructure performance to meet SLAs.

Communication Skills, IT Infrastructures, IT Operations, IT Service Management, Problem Solving Skills, System Integration, Vendor Management