Supervisor/ Team lead- Inside Sales

A Team Lead- Inside Sales is responsible for overseeing a team of Business Development Executives ensuring they meet performance goals, and maintaining high service quality standards.

Roles and Responsibilities:

• Meeting Assigned Targets for Lead Generation.
• Preparing reports by collecting, analysing, and summarizing data and trends.
• Monitor performance and productivity metrics (e.g., call volume, lead generation time) of the team
• Provide coaching and feedback to BDEs to improve performance and enhance call quality.
• Implement quality control procedures to monitor client interactions.
• Review operational reports with the Head on a regular basis and provide guidance to the team
• Work with other departments to address operational or client-related issues.
• Run the Dialler according to the operation requirement. Creation and modification of dialling and re-churning filters.

Qualifications:

• A Master's degree in sales, or a related field is required.
• At least 5 years of experience in a leadership or supervisory position within a sales environment.
• Exhibition Industry Experience preferred.
• Strong understanding of CRM software and other tools like MS PowerPoint and Ms Excel
• Leadership: Ability to inspire and motivate a team to meet goals and provide excellent service.
• Communication: Clear and effective communication with clients
• Problem-Solving: Ability to think critically and resolve customer issues efficiently.
• Analytical Skills: Ability to assess performance data and identify areas for improvement