Delivery Manager - IT Infrastructure (10-15 yrs)

Job Description :

- Work with customers and prospects to understand their current business challenges and determine how we can plan to provide a solution

- Support the planning and execution of a portfolio of IT infrastructure projects while monitoring ongoing operation

- Be responsible for stakeholder management, leveraging and disseminating IT service management best practices, and adding rigor and process to project program definition, implementation, and deployment.

- Lead delivery planning and execution, governance, status reporting, risk and issues management

- Collaborate with Support Teams and the project team to deliver the projects on time on budget

- Deliver presentations and product demonstrations as required

- Working with the solution architect, customer representatives and partners to derive towards the most cost effective solution

- Responsible for Collaboration with internal teams and stakeholders to align delivery strategies and address any service or infrastructure challenges

- Providing subject matter expertise on cloud operations processes and infrastructure services concepts

Required Skills/Experience :

- Good exposure on Devops/Agile/AWS Cloud Flavours.

- Good exposure to customer facing roles in implementation, Roll Out and Support Engagements.

- Should be able to interact with customer business/IT teams & convey the solution.

- Should have experience in performing as-is assessments & suggest to-be processes/functionality.

- Good communication & articulation skills.

- Experience to guide / mentor delivery teams with artefacts / tools / accelerators.

- Experience in cloud platforms (AWS, Azure, GCP) and cloud infrastructure operations - Primarily AWS

- Strong understanding of IT service management (ITSM), including SLAs, KPIs and performance management