Sagility hiring For International Voice Customer Support Executive

Position Summary

The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

Job Description:

We are seeking a skilled and dedicated Voice Process Healthcare Insurance Claims & Benefit Specialist to join our team. As a specialist in the healthcare insurance industry, you will be responsible for processing claims, addressing customer inquiries, and ensuring the efficient resolution of benefits-related concerns. You will communicate with clients, providers, and policyholders via phone, providing exceptional customer service while adhering to company guidelines and policies

Roles and Responsibilities

• Understand the basic professional standards and established procedures, policies before taking action and making decisions
• Processing claims and handling calls, as per the process guidelines.
• Adhering to the service level and understanding Quality & Auditing parameters
• Assume responsibility for work and coordinating efforts
• Meeting assigned productivity goals.
• Adhere to attendance and punctuality norms
• Acquiring knowledge and skills of related areas of the process
• Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Preferred candidate profile

• Graduate / Undergraduate are eligible to apply.
• B.E./B.Tech. freshers are not eligible.
• Candidates with 1-2 years of work experience in International Voice Process

Perks and benefits

• Two way cab facility (within transport boundary)
• Five day working, Saturday and Sunday fixed off
• PF and Health Insurance Facility

Interested Candidates kindly Share CV to harsha.kumari@sagilityhealth.com or nishidha.kumar@sagilityhealth.com.

Contact HR

Harsha Kumari

8904358454.