Hiring-Customer Support(International Voice Process) -Oncospark|MUM

Role & responsibilities

• Taking US patient inbound calls.
• Scheduling/rescheduling patient appointment.
• Helping patients with requested information.
• Utilizing the correct Practice & protocol document.
• Dealing with empathy and maintaining a positive demeanor while on call with patient.
• Escalating case to concern person if required.

Preferred candidate profile

• Should be flexible working for US shifts.
• Should have good typing skills (25-30 wpm).
• Should have good English communication skills (both oral and written).
• Knowledge of US Healthcare would be an added advantage.
• Should be open & flexible to align with business requirements as needed.

Perks and benefits

• Accident Coverage Policy.
• Group Medical insurance policy.
• Quarterly Incentives.
• Quarterly R&R with cash rewards.
• Annual Bonus.

Mumbai Work Location - Oncospark India, Unit no. 1017, RUPA Solitaire, Millennium Business Park, Millennium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710

Please share the CV to Email Id: recruitment@oncospark.com.

Contact: 8130821404 / 7825833141 (Lovedeep Singh)