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Product Support Analyst I
Sabre
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Team Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:
- Customer service includes communication via telephone, email, chat or through other social media platforms
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
- Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
- Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
- Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
- Interact with customer and functional organizations to develop specifications for content of courses
- Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
- Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
- product support specialist
- product support analyst
- systems integration engineer
- technical support
- customer service
- customer training
- sales support
Qualifications and Education Requirements:
- Minimum High School diploma, University student or graduate. Technical experience strongly desired
- Demonstrates good time management and priority setting skills
- Demonstrates effective teamwork skills
- Demonstrates ability to work under pressure and handling complexity
- Proficient English and Spanish written and oral communication skills
- Must be organized, able to multi-task and work in all areas as needed
- Proven analytical and troubleshooting skills
- Excellent customer service skills
- Travel Industry background is desired.
- Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
- ITIL/ XML/ SQL/ API Programming
- Experience using Salesforce CRM tool
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Employment Type: Full Time, Permanent
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People are getting interviews at Sabre through
People are getting interviews through
(based on 18 Sabre interviews)
Campus Placement
Referral
Job Portal
Company Website
Walkin
32%
22%
17%
6%
6%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Sabre are saying
Rating based on 3 Product Support Analyst
reviews
Anonymous · Tourism Services
in Bengaluru
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Read 3 reviewsProduct Support Analyst salary at Sabre
reported by
11
employees
with 4-10
years exp.
₹6.1
L/yr - ₹10
L/yr
11%
more
than the average Product Support Analyst Salary in India
View more details
What Sabre employees are saying about work life
based on 261 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sabre Benefits
View more benefits
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Sabre Bangalore / Bengaluru Office Locations
Bengaluru Office
Sabre Marketing Services Pvt. Ltd., MAA House, Service Road, 1st Stage, Domlur Layout
Bengaluru
Karnataka 560071
Karnataka 560071
Bangalore Office
Abacus Distribution Systems (India) Pvt Ltd
Unit no. 505, Fourth Floor
Level 5, Prestige Atrium, Central Street,
Bangalore-560001, India
Bangalore
560001
560001
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