Technical Product Support Analyst III-VIP

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Under direct supervision, provides Technical Support to both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: Sabre Traveler Communications, Sabre Virtual Payments (Sabre Direct Pay), Automation Tools Support. Follows-up and escalates unresolved problems to Product and Technology teams to ensure resolution is accomplished. We are looking for a team player that takes pride in resolving customer problems, it is proactive and focused, and is able to absorb knowledge in a short period of time.

Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams

This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.

Requirements:

• Impeccable customer service, telephone manner and email etiquette.
• Ability to analyze and identify key problems and make decisions to solve technical issues.
• Knowledge regarding Sabre Host and GDS are highly desired.
• Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.
• Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
• Demonstrate sense of urgency for sensitive issues.

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