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Product Implementation & Support Specialist
Advito
·
2-5 years
Chennai, Pune, New Delhi + 4 more
1 vacancy
Product Implementation & Support Specialist
BCD Travel
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Product Implementation & Support Specialist, you will
- Conduct assessments of complex incidents, understand the request/issue, and identify the faulty component or parameters to be changed
- Apply solutions and send feedback to Site Admins/users
- Respect defined Service Level Agreement/procedures defined within the workflow tool (SDP) to ensure smooth communication between support teams and consistency of the data (tickets) recorded
- Complete incident registration with all technical information to allow escalation (including to suppliers and 3rd party support)
- Follow-up (resolution, feedback, questions) on these escalated cases
- Perform system administration tasks
- Modify the configuration of Online sites for OBT, Portal, TSA, and TSPM
- Participate in the management of the virtual team System Administration Client Technology
- Extensive experience in the travel industry
- Good written and spoken English
- Good knowledge of at least one GDS system (Sabre/Amadeus)
- Excellent knowledge in client facing Travel Technology and solid experience in the administration of min one application
- Good analytical thinking skills and interpersonal skills
- Experience in process management (design, documenting, and implementing processes) advantageous
- Thorough understanding of online meeting technology advantageous
Employment Type: Full Time, Permanent
Functional Areas: Other
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Product Implementation & Support Specialist
2-5 Yrs
Chennai, Pune, New Delhi +4 more
