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Client Service Analyst - Payments
JPMorgan Chase & Co.
posted 7d ago
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Key skills for the job
Job Description
- Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs
- Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
- Guide and handhold account maintenance activities for portfolio as well as unallocated clients
- Support various transformation initiatives like outreach programs to enrich client experience
- Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same
- Manage KPIs , metrics and country business objectives
- Understanding of Global Cash Management products
- Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role
- Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
- Good inter-personal and relationship management skills
- Ability to work independently and achieve desired results
Employment Type: Full Time, Permanent
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