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JPMorgan Chase & Co.

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4.0

based on 6.2k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

681 JPMorgan Chase & Co. Jobs

Client Service Analyst - Payments

JPMorgan Chase

4.0

based on 6.2k Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Client Service Analyst - Payments

JPMorgan Chase & Co.

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Customer Service Cash Management Services Relationship Management Client Servicing Swift Payments

+ 1 more

Job Description

Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs
Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
Guide and handhold account maintenance activities for portfolio as well as unallocated clients
Support various transformation initiatives like outreach programs to enrich client experience
Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same
Manage KPIs , metrics and country business objectives

Required qualifications, capabilities, and skills

Understanding of Global Cash Management products
Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role
Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing
Good inter-personal and relationship management skills
Ability to work independently and achieve desired results

Employment Type: Full Time, Permanent

Read full job description

Prepare for Client Service Analyst roles with real interview advice

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