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Premium Employer

RSM US in India

Compare

3.3

based on 181 Reviews

365 RSM US in India Jobs

IT Support Analyst 1

RSM Delivery Center Private Limited (India)

3.3

based on 181 Reviews

5-6 years

Hyderabad / Secunderabad

1 vacancy

IT Support Analyst 1

RSM US in India

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacovigilance Nursing HTML Incident Management MS Office Computer Hardware

+ 2 more

Job Description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You ll find an environment that inspires and empowers you to thrive both personally and professionally. There s no one like you and that s why there s nowhere like RSM.

The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate.

1. Provides technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.

2. Thoroughly documents all work completed into the appropriate call-tracking and incident management systems.

3. Routinely utilizes and contributes to the knowledgebase and actively promotes utilization to both internal and external customers.

4. Ensures appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk.

5. Assist in the on-boarding and training of new employees.

6. Other duties as assigned

E DUCATION

Associate degree in information systems, Business, or related field, or equivalent experience.

T ECHNICAL S KILLS Computer hardware components, systems, and peripherals

Basic computer software applications including MS Office products, email, Internet access, and multimedia technology

Knowledgeable with LAN or WAN networking

Working knowledge of Windows OS

S PECIAL R EQUIREMENTS S PECIFIC T O J OB

Passion for and responsibility to the customer

Personal and corporate integrity

Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills

Good organizational and problem-solving skills

Ability to multitask

Ability to work in a highly collaborative environment

Ability to work a flexible schedule including overtime as required

E XPERIENCE

PC support background and experience working in a call center / phone support environment.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Support Analyst 1 roles with real interview advice

People are getting interviews at RSM US in India through

(based on 22 RSM US in India interviews)

Referral

Campus Placement

Job Portal

Walkin

Company Website

31%

27%

14%

14% candidates got the interview through other sources.

High Confidence

What people at RSM US in India are saying

What RSM US in India employees are saying about work life

based on 181 employees

80%

90%

87%

79%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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RSM US in India Hyderabad / Secunderabad Office Location

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Hyderabad / Secunderabad (1)

Hyderabad / Secunderabad, Telangana Office

5th Floor, iSprout Business Centre Pvt Ltd, My Home Twiza, Hitech City Road, Madhapur Hyderabad / Secunderabad, Telangana