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American InfoSource

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3.3

based on 143 Reviews

Video summary

23 American InfoSource Jobs

Service Desk Manager - Careers at AIS Infosource

American InfoSource Business Solutions Pvt Ltd

3.3

based on 143 Reviews

1-5 years

Vadodara

1 vacancy

Service Desk Manager - Careers at AIS Infosource

American InfoSource

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analytics Pharmacovigilance Information Technology Microsoft Power BI MS Office Windows System Administration

+ 3 more

Job Description

Provide Technical Support: Offer timely and effective technical support for desktops, laptops, mobile devices, and other peripheral equipment used by employees.

Install and Configure: Install, configure, and troubleshoot hardware and software systems, ensuring smooth operation in a financial technology environment.

Incident Management: Log and respond to support requests through the ticketing system, prioritize and resolve issues in line with service-level agreements (SLAs).

Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on desktops and laptops, ensuring minimal downtime.

Network Troubleshooting: Assist with troubleshooting of basic network-related issues such as IP configuration, connectivity issues, and VPN support.

Software Deployment: Manage software installations, updates, and patches as required, ensuring compatibility with Fintech-specific applications.

Security Compliance: Assist with implementing and maintaining security protocols, including antivirus management, encryption, and compliance with company policies.

Collaboration: Work closely with other IT teams, including network and server administrators, to ensure the integrity of the IT infrastructure.

End-User Training: Provide training and support to employees on the use of software, tools, and devices.

Asset Management: Maintain an accurate inventory of hardware and software assets, and manage IT procurement for desktop-related needs.

SUPERVISORY RESPONSIBILITIES:

This position has supervisory responsibilities.

LANGUAGE REQUIREMENTS

Required English Ability Level Business Fluent Required Hindi/Gujrati Ability Level Business Fluent

QUALIFICATIONS:

Experience: 8 years of experience in desktop support or similar roles, preferably in a Fintech or high-paced technical environment.

Technical Proficiency: Strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems (such as ServiceNow or Jira).

Troubleshooting Skills: Excellent diagnostic and problem-solving skills for both hardware and software issues.

Networking Knowledge: Basic understanding of networking concepts (LAN/WAN, IP addressing, DNS, VPNs).

Security Awareness: Familiarity with security protocols and the ability to ensure compliance with IT security policies.

Communication: Strong verbal and written communication skills, with the ability to explain complex issues to non-technical users.

Shift Flexibility: Willingness to work in a rotational shift schedule, including weekends or holidays, to provide continuous support.

Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar would be an added advantage.

Bachelor s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Advanced degrees or certifications (e.g., CISSP, CISM, CEH) are a plus.

LANGUAGE SKILLS:

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

MATHEMATICAL SKILLS:

Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Employment Type: Full Time, Permanent

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