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Engaged Employer

RSM India

Compare

3.4

based on 347 Reviews

119 RSM India Jobs

IT Support Analyst 1

RSM Delivery Center Private Limited (India)

3.4

based on 347 Reviews

4-6 years

Hyderabad / Secunderabad

1 vacancy

IT Support Analyst 1

RSM India

posted 9hr ago

Job Role Insights

Fixed timing

Key skills for the job

Pharmacovigilance Nursing HTML Incident Management MS Office Computer Hardware

+ 2 more

Job Description

The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. They will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer questions via phone and electronic mail related to the use of supported software and hardware systems. They will escalate to L2 and L3 as appropriate. Additional responsibilities to include:

Provide technical support by phone to customers relating to effective use of technologies including computer, mobility, voice, network connectivity, and various software applications.
Thoroughly document all work completed into the appropriate call-tracking and incident management systems.
Routinely utilize and contribute to the knowledgebase and actively promotes utilization to both internal and external customers.
Ensure appropriate and accurate escalation of incidents that require resolution by other IT groups beyond the Service Desk.
Assist in the on-boarding and training of new employees.
Other duties as assigned

E DUCATION

Associate degree in information systems, Business, or related field, or equivalent experience.

T ECHNICAL S KILLS

Computer hardware components, systems, and peripherals
Basic computer software applications including MS Office products, email, Internet access, and multimedia technology
Knowledgeable with LAN or WAN networking
Working knowledge of Windows OS

S PECIAL R EQUIREMENTS S PECIFIC T O J OB

Passion for and responsibility to the customer
Personal and corporate integrity
Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills
Good organizational and problem-solving skills
Ability to multitask
Ability to work in a highly collaborative environment
Ability to work a flexible schedule including overtime as required