ERP Customer Support Manager

Key responsibilities

• To liaison with customers with support agreements for SAP B1 support requirements.
• To coordinate with customers for new requirements and process optimizations.
• To manage support tool for support ticket management
• To help in developing new business for the organization by discovering prospects and following up with them as well as with leads generated by marketing team.
• Monitor Project schedule and conduct project review meetings.
• Demonstrating product features and offering technical solutions in a professional manner and to agreed time frames.
• Prepare proposals and presentations to share details of solution and commercials with prospects.
• Work with Product Management for feedback on issues with current products and provide input around new product.
• Build productive relationships internally and externally, fostering teamwork by keeping concerned team members and management updated on activities.

Desired Candidate Profile

• Candidates should have ERP (preferably SAP B1) project implementation experience with different methodologies
• Candidate should have sales orientation and research abilities.
• They should have strong oral and written communication abilities, computer proficiency, and technical expertise along with technical understanding of an ERP system.
• They should have effective communication and negotiation skills with critical thinking and should be detail oriented.
• Committed to continuous growth in sales revenue by positioning solution to solve the current and emerging challenges of customers and prospects.

Candidates not having prior experience in SAP Business One (B1) but experience in Project Implementation / Coordinator of any other ERP solution can also apply.

Salary will be based on candidate profile.