Senior Executive - Quality

Explain the need to add an extra HC to do this job

Required for quick resolution of service support in West South region including supervision of commissioning, attending customer complaints coordinating in site support activities.
Currently only one person is taking care of all site activities.

Purpose of the Role

1. Regional presence of service engineer for timely closure of issues
2. Attending contractual requirements for installation commissioning supervision
3. Quick resolution of complaints at site

Key Metrics of the Role

On time site support for west South Region
Customer complaints resolution at site
Feedback from site for improvement actions at plant activities
Co- ordination in ASR at various sites their commercial activities completion
Evaluation of ASRs
Conducting Customer Trainings at sites
Analysis of customer complaints at with feedback from site
Ensuring corrective actions identified in installation commissioning.

Key Deliverables

On time site support for west South Region
Customer complaints resolution at site
Feedback from site for improvement actions at plant activities
Co- ordination in ASR at various sites their commercial activities completion
Evaluation of ASRs
Conducting Customer Trainings at sites
Analysis of customer complaints at with feedback from site
Ensuring corrective actions identified in installation commissioning