Royal Enfield - Area Service Manager (5-8 yrs)

Job Purpose:

- Area Manager Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes.

- The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.

Position Overview:

Location: Ahmedabad.

Position Title: Area Service Manager Service.

Reports to: Regional Manager Service.

Function: Global Commercial Operation Service.

What you'll do:

- Responsible for Increase of After sales service and thereby increased customer market share.

- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes.

- Ensure prompt, polite and efficient contact with potential and existing customers.

- Identify their individual needs and provide service required to exceed expectations.

- Ensure customer satisfaction through quality and timeliness of work done for customers.

- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.

- To receive and deliver vehicles which would enhance customer satisfaction and optimizes dealer profitability.

- Customer Retention Activities Free Service camps, Customer meet & initial Quality survey.

- Customer Complaint :Resolution of All Complaints : Written / verbal complaints within the set deadlines.

- Preparation of Reports like : Field Technical Information Report / Timely dispatch of FTIR by dealer etc.

- Managing all service department employees, as well as monitoring their performance.

- Maintaining the highest Customer Service Index(CSI) rating by handling customer complaints immediately.

- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

- To receive and deliver vehicles which would enhance customer satisfaction and optimizes workshop profitability.

What you'll bring:

- Experience: At least 5-8 years of experience with Automobile brand and with experience in After market and dealer management.

- Qualification: Any Bachelor's degree is fine.

Skills:

- Ability to manage dealer and dealer staff.

- Strong Communication skills.

- Team handling.

Why work with us?

- We are a global leader in middleweight motorcycles (250-750cc), operating in 65 countries.

- Royal Enfield's unique approach to forging our path has led to consistent growth and profitability.

- Emphasizing our values and brand essence, we strive to transform into a premium experiential brand.

- By embracing diversity and new ideas from various industries and regions, we are expanding our team for a broader perspective on global markets.

What do we offer?

- A relaxed and informal work environment.

- Ample opportunities for professional growth.

- Comprehensive medical insurance coverage.

- Every day a fully catered healthy free meal (breakfast & lunch).

- 5 Leaves that can be availed for Riding or Royal Enfield Social Causes, in addition to the 35 paid days of leave.

- Flexi pay that result in interesting savings.

- 24 weeks of maternity leave and flexi work-from-home options (4 days a month) to ensure you return to work is comfortable.

- 10 days of paternity leave.

Ready to Join Us?

Apply via our website today.

Join our trailblazing team and be a part of our legacy! "So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.