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10 Royal Enfield Jobs

Royal Enfield - Area Service Manager (5-8 yrs)

5-8 years

Royal Enfield - Area Service Manager (5-8 yrs)

Royal Enfield

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Job Purpose:

- Area Manager Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes.

- The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.

Position Overview:

Location: Ahmedabad.

Position Title: Area Service Manager Service.

Reports to: Regional Manager Service.

Function: Global Commercial Operation Service.

What you'll do:

- Responsible for Increase of After sales service and thereby increased customer market share.

- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes.

- Ensure prompt, polite and efficient contact with potential and existing customers.

- Identify their individual needs and provide service required to exceed expectations.

- Ensure customer satisfaction through quality and timeliness of work done for customers.

- To maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.

- To receive and deliver vehicles which would enhance customer satisfaction and optimizes dealer profitability.

- Customer Retention Activities Free Service camps, Customer meet & initial Quality survey.

- Customer Complaint :Resolution of All Complaints : Written / verbal complaints within the set deadlines.

- Preparation of Reports like : Field Technical Information Report / Timely dispatch of FTIR by dealer etc.

- Managing all service department employees, as well as monitoring their performance.

- Maintaining the highest Customer Service Index(CSI) rating by handling customer complaints immediately.

- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

- To receive and deliver vehicles which would enhance customer satisfaction and optimizes workshop profitability.

What you'll bring:

- Experience: At least 5-8 years of experience with Automobile brand and with experience in After market and dealer management.

- Qualification: Any Bachelor's degree is fine.

Skills:

- Ability to manage dealer and dealer staff.

- Strong Communication skills.

- Team handling.

Why work with us?

- We are a global leader in middleweight motorcycles (250-750cc), operating in 65 countries.

- Royal Enfield's unique approach to forging our path has led to consistent growth and profitability.

- Emphasizing our values and brand essence, we strive to transform into a premium experiential brand.

- By embracing diversity and new ideas from various industries and regions, we are expanding our team for a broader perspective on global markets.

What do we offer?

- A relaxed and informal work environment.

- Ample opportunities for professional growth.

- Comprehensive medical insurance coverage.

- Every day a fully catered healthy free meal (breakfast & lunch).

- 5 Leaves that can be availed for Riding or Royal Enfield Social Causes, in addition to the 35 paid days of leave.

- Flexi pay that result in interesting savings.

- 24 weeks of maternity leave and flexi work-from-home options (4 days a month) to ensure you return to work is comfortable.

- 10 days of paternity leave.

Ready to Join Us?

Apply via our website today.

Join our trailblazing team and be a part of our legacy! "So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.


Functional Areas: Other

Read full job description

Royal Enfield Interview Questions & Tips

Prepare for Royal Enfield Area Service Manager roles with real interview advice

Top Royal Enfield Area Service Manager Interview Questions

Q1. Explain how meany Types of gear are using in brevarage plant machinery.
Q2. What is the number of sales available? Job tyming must have done. How much holiday will be available. The training will be given.
Q3. In an engine, which valve is larger, Inlet or outlet? And why?
View all 91 questions

What people at Royal Enfield are saying

3.6
 Rating based on 65 Area Service Manager reviews

Likes

Riding, events, Dealer and employee conference

  • Salary - Good
Dislikes

Work culture is very poor daily routine is started from 8.30 and least till night some time Manger is not supporting always want 100% results without giving solution

  • Skill development - Poor
  • +4 more
Read 65 Area Service Manager reviews

Area Service Manager salary at Royal Enfield

reported by 230 employees with 7-17 years exp.
₹6 L/yr - ₹22.1 L/yr
39% more than the average Area Service Manager Salary in India
View more details

What Royal Enfield employees are saying about work life

based on 3.3k employees
60%
52%
42%
95%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Royal Enfield Benefits

Submitted by Company
Fast Track Career Growth
Outstanding launches and riding events
Riders' Leave
Leadership Development Programs
Medical Insurance and Life Cover
Career Progression via internal movements +5 more
Submitted by Employees
Job Training
Free Transport
Free Food
Soft Skill Training
Health Insurance
Team Outings +6 more
View more benefits

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Royal Enfield Gurgaon / Gurugram Office Location

View all
Gurgaon/Gurugram Office
Headquarter
Eicher Motors, #96, Sector 32, Gurgaon, Haryana - 122001, IN Gurgaon/Gurugram
122001

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