Specialist, Service Delivery at ReSource Pro Bangalore

Role & responsibilities

Responsibilities

Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.)

Description (Do…… in order to/to ……)

1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.

2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.

3 Develops and implements procedures to meet quality, quantity, and timeliness standards.

4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.

5 Coaches less-experienced staff in learning procedures and insurance knowledge.

6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

Preferred candidate profile

Experience : 5+ years at least and 1.5+ years as a team lead

Education Background : Bachelor Degree (Major)

Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.

Competencies and Behaviors

1. Train others

2. Builds team relationships

3. Communicates effectively

4. Demonstrates functional excellence

5. Customer centric

Licenses/Certificates

N/A