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31 Provana Jobs

Team Lead - Legal Back Office

2-7 years

Noida

5 vacancies

Team Lead - Legal Back Office

Provana

posted 10d ago

Job Role Insights

Flexible timing

Job Description

Job Description:


  • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources.
  • Develop team to ensure delivery of consistently superior quality.
  • Ability to independently handle transitioning of new procedures.
  • Drive the team to be client/customer-focused, owns training and development to team.
  • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals.
  • Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management.
  • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback.
  • Performance feedback session to be provided to agents.
  • Primary focus on CPM/SLA
  • One to one relation building.
  • Analyze various reports including process dashboards & team performance reports.
  • Motivating associates through effective management, career development & implementation of reporting mechanism.
  • Timely Submission of Operations Review
  • Manage attendance and attendance incentive for the team.
  • Attain SLA through effective management of the daily operations of the team.
  • Conduct audits & share feedback with team members
  • Will be responsible for managing the portfolio of clients.

Requirements

• Graduation is a must.

• 2 years as a Team Leader on papers in Back Office or International Voice Process

• Should be willing to work in 24*7 working environment.

• Excellent verbal / written communication skills

• Good with Analytical skills / MS Excel / presentation skills


Note: Email, chat, content moderation, sales, technical and gaming experience backgrounds are not eligible for this role


Interested candidates, Kindly drop your resumes on geetika.ghugtyal@provana.com


Regards

Geetika

Talent Acquistion Team




Employment Type: Full Time, Permanent

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What people at Provana are saying

4.0
 Rating based on 1 Back Office review

Likes

Recruitment and training process was smooth.

  • Company culture - Excellent
  • +1 more
Dislikes

Nothing as of now

  • Salary - Poor
  • +3 more
Read 1 Back Office review

What Provana employees are saying about work life

based on 1.1k employees
57%
92%
73%
50%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Provana Benefits

Cafeteria
Free Transport
Free Food
Job Training
Soft Skill Training
Health Insurance +6 more
View more benefits

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