Customer Care Executive - Vapi

About the Role:

• The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.
• The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Should be able to set the targets for the renewals based on the monthly portfolio
• To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
• Compliant Management- To identify & resolve the customers' complaints within the specific timelines
• Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• Should be able to analyse data and over the challenging areas to improve month-on-month performance.
• Should be able to share the monthly dashboard with the analysis and recommendations

Key Result Areas:

• Managing Residential & Commercial Renewals
• Deliver budgeted profit through Price Increase
• Lead Generation and self conversion
• Customer Retention

Competencies (Skills essential to the role):

• Attentiveness.
• Clear communication skills.
• Ability to use positive language.
• Time management skills
• Data Analysis

Educational Qualification / Other Requirement:

• Graduation

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds