Manager, Customer Engineering

Reltio, Trusted Data Foundation for Your Business Outcomes

About Reltio

At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk!

Job Summary:

As one of the Managers of Customer Engineering India, you are responsible for ensuring best-in-class service to customers using Reltio Data-driven applications. You will join a leadership team in India that manages a team of skilled support engineers dedicated to providing exceptional technical assistance and customer service. You will be responsible for ensuring timely resolution of customer issues, maintaining high customer satisfaction, and fostering a collaborative team environment. You will ensure that the necessary processes and infrastructure to ensure support is always available, Your team will assist in providing 24x7, world-class technical subject matter expertise that helps customers get the most out of the applications, handles product support questions, troubleshooting, and escalating to Engineering as needed. You will seek to continually improve the efficiency and effectiveness of that team across channels (email, chat, phone, online forums, and customer knowledge base), promote processes, and ensure regular and effective communication.

This role requires strong technical expertise, leadership skills, and a commitment to delivering outstanding support to our customers. The Managers of Customer Engineering report to the Vice President, Customer Engineering on key business health indicators to track customer satisfaction metrics.

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Why Join Reltio

At Reltio, we believe that taking care of our employees is key to their success and well-being. Here s why you should join our team:

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