AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
9 Reltio Jobs
Advanced Customer Engineer
Reltio
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk, and drive growth.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
Reltio has earned numerous awards and top rankings for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk!
Job Summary:
The Advanced Customer Engineer provides the next-level expertise and service to ensure all the Reltio customers get the best possible experience. This position requires a deep understanding of the Reltio application stack from the front end to the database layers and analysis of break-fix cases.
Job Duties and Responsibilities:
- Build highly scalable and reliable platform services and components to create the foundation of the core Reltio Platform architecture.
- Develop and implement strong algorithms/techniques for solving complex problems in a high-volume and high-availability environment.
- Take complete ownership of Reltio Platform features, components, and integrations.
- Build and implement scalable and accurate monitoring platforms and metrics platforms.
- Analyze user needs and software requirements to determine design feasibility within time and cost constraints.
- Provide top-quality technical support assistance, resulting in high customer satisfaction.
- Identify opportunities for continuous improvements to Reltio cloud-based platforms (AWS, CGP, and Azure).
- Develop new ways to optimize and streamline the Reltio Platform layer to facilitate a seamless implementation experience for our customers.
- Devise enhancements, and monitor performance, stability, and consistency of the Platform to facilitate the delivery of well-rounded decision-making in connection with product development and delivery.
- Resolve customer technical issues through research, reproduction, UI/API/performance debugging, and troubleshooting.
- Remain abreast of technological advancements to identify cutting-edge and new pragmatic approaches to building sustainable solutions, including applying pragmatic approaches to deliver solutions and fixes to critical customer-facing obstacles.
- Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
- Support Enterprise-focused applications, with a focus on data management, analytics, and big data platforms and technologies (Hadoop, Spark, MapReduce).
- Plan, design, and build effective solutions to support a rapidly growing business at a massive scale.
- Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture, and their operational impact.
- Research and develop solutions for customer support cases using extensive product knowledge, version control software, and troubleshooting techniques.
- Enable a deeper understanding of MDM, NoSQL, Data structures, Service architecture, and System design through documentation.
- Collaborate with support, product management, and core engineering team members to design systems and obtain information on project limitations, capabilities, performance requirements, and interfaces.
- Represent Reltio in Customer meetings as an Engineering expert to provide clear and deep knowledge of customer issues and impacts.
- Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams.
- Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
- Support, enhance, and fix solutions that support a rapidly growing business at a massive scale
- Other duties and responsibilities as assigned.
Skills You Must Have:
- Bachelor of Science degree in computer science or equivalent experience.
- 5+ years developing on large-scale enterprise systems.
- Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
- Experience with web UI development with JavaScript frameworks.
- Experience debugging server-side Java applications including troubleshooting logs, thread dumps, and connectivity issues.
- Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.
- Experience with NoSQL databases (Cassandra preferred), distributed indexes.
- Understanding of performance and profiling techniques of complex systems .
- Excellent analytical and troubleshooting skills.
- 2 years of experience developing Master Data Management (MDM) software with several full life cycle implementations in Reltio Cloud.
- 2 years of experience designing and implementing end-to-end, on-premise and cloud, MDM solutions in Reltio Cloud.
- 2 years of experience with enterprise-focused applications including data management, analytics, and big data platforms and technologies with MDM, AWS, GCP, Azure, Reltio Cloud.
- 2 years of experience configuring & validating the Comparator, Match tokens, Match & Merge setup, and survivorship rules in MDM on Reltio Cloud.
- 2 years of experience in using Version Controlling software including Bitbucket, VSS, SVN for storing and promoting the code.
Skills That Are Nice to Have:
- Experience with big data technologies (ex. Hadoop, MapReduce, Spark).
- Master of Science degree in computer science or equivalent experience.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Engineer roles with real interview advice
What people at Reltio are saying
Customer Engineer salary at Reltio
reported by
1
employee
with 6
years exp.
₹12
L/yr - ₹15.3
L/yr
133%
more
than the average Customer Engineer Salary in India
View more details
What Reltio employees are saying about work life
based on 15 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Reltio Benefits
View more benefits
Compare Reltio with
Talend Data Integration Services
Compare
Informatica
Compare
TIBCO Software
Compare
SAS
Compare
MongoDB
Compare
Splunk
Compare
Qliktech
Compare
Yalamanchili Software Exports
Compare
Trawex Technologies
Compare
ScoreMe Solutions
Compare
Xtancia Technosoft
Compare
Global Edge Software
Compare
Ichhapurti.com
Compare
Logelite
Compare
Volksoft Technologies
Compare
WovVTech
Compare
Pagarbook
Compare
Virtual Galaxy Infotech
Compare
Moveinsync Technology Solutions
Compare
Atidan Technologies
Compare
Similar Jobs for you
Share an Interview