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Assistant Manager- Customer Delight (B2B)
Mantras2Success Consultants
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment.
Language fluency : English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Assamese
Key Responsibilities:
- Providing prompt, frictionless, consistent and delightful customer service
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
- Assisting with customer communication during critical launches and support events.
- Maintaining and improving NPS/CSAT
Preferred Qualifications:
- 2-4 years of experience in customer support in a fast-paced support environment
- Experience with B2B-focused companies
- Experience in technical support
Who can apply:
- Bachelor s Degree in any field
- Overall, 2-4 years of experience, which includes 1+ years of directly working with customers
- 6+ months of experience in customer-facing roles in a fast-paced environment
- Computer literacy with experience using Windows/MS Office , Excel, and CRM management
- Demonstrated advanced English/Regional language proficiency, both written and spoken
- Exceptional soft skills, empathy, listening ability, high ownership and customer orientation
Offered Benefits / Facilities :
- 5 days working
- Medical Insurance
Key Skills :
- Customer Service
- Customer Support
- Sla
- Crm
- Hni
- Escalations
Employment Type: Full Time, Permanent
Read full job description What people at Mantras2Success Consultants are saying
What Mantras2Success Consultants employees are saying about work life
based on 18 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mantras2Success Consultants Benefits
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
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