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1 EdPrime Job
Customer Delight Executive
EdPrime
posted 9d ago
Job Role Insights
Key skills for the job
Job Description
- Proactively identify customer needs and develop/implement repeatable action plans that can be used across the entire customer base
- Team with our strategic legal and operational partners to streamline customer and operational service
- Scale our processes, services, and systems playbook
- Partner cross-functionally with sales, contract management, onboarding, technical support, and product to deliver a first-class customer experience and help drive long-term customer retention
- Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Employment Type: Full Time, Permanent
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