Customer Support Engineer

Skills:.

Excellent communication skills, Problem-solving abilities, Empathy towards customers, Patience in dealing with difficult situations, Ability to multitask, Knowledge of product/service, Attention to detail, Ability to remain calm under pressure,

Company Overview

CIAR Software Solutions Pvt Ltd, a leading provider of software solutions for the restaurant and hotel industry

FoodEnginePOS.com and HotelDeskPMS.com are comprehensive systems catering to the needs of food outlets and hotels, offering a range of features to streamline operations and enhance customer experience.

Job Overview

Junior Customer Support Engineer position at CIAR Software Solutions Pvt Ltd, located in Chennai

Full-Time employment with 1 to 3 years of experience

Salary and benefits as per industry standards

Join a team of 51-200 employees in a dynamic software development company specializing in restaurant and hotel management solutions.

Qualifications And Skills

Excellent communication skills

Problem-solving abilities

Empathy towards customers

Patience in dealing with difficult situations

Ability to multitask

Knowledge of product/service

Attention to detail

Ability to remain calm under pressure

Roles And Responsibilities

Provide effective customer support via various channels (phone, email, chat) for software products

Troubleshoot technical issues and provide solutions to customers

Document support interactions and solutions for knowledge sharing

Collaborate with the development team to escalate complex issues

Maintain a high level of customer satisfaction and retention

Regards,

Anushuya.P

73055 78119

hr@ciarss.com