O2C Lead

Note : Need candidates only with Process Excellence / Process Improvement / Continuous Improvement experience .

Core O2C operations profile will not be suitable for this requirement .

Need candidates with O2C along with Process Excellence / Process Improvement / Continuous Improvement experience .

Job Summary

The Order to Cash (O2C) Process within the Process Office is responsible for orchestrating and optimizing the end-to-end O2C process. This includes developing best practices, ensuring standardization, driving continuous process improvements, and facilitating cross-functional collaboration. The role focuses on achieving process excellence, enhancing efficiency, and delivering superior customer satisfaction.

Key Responsibilities

1. Process Design and Optimization:

- Identify and implement best practices for the O2C process.

- Continuously assess and redesign O2C workflows to improve efficiency, reduce costs, and enhance customer satisfaction.

- Drive standardization across the organization, ensuring alignment with global and corporate standards.

2. Stakeholder Collaboration:

- Work closely with operations, credit, finance, supply chain, sales & business, to understand requirements, address process issues, and ensure seamless integration of the O2C process.

- Act as a liaison between various departments to facilitate cross-functional process improvement initiatives around O2C for all strategic business units of the company.

3. Technology and Automation:

- Evaluate and implement technology solutions to automate and enhance the O2C process.

- Collaborate with IT to ensure the O2C process leverages the latest tools and technologies, such as ERP systems, CRM systems, and process automation tools.

4. Governance and Compliance:

- Establish governance frameworks and ensure adherence to O2C policies, procedures, and standards.

- Ensure all O2C activities comply with relevant legal and regulatory requirements.

- Maintain accurate documentation and records for audit and compliance purposes.

- Ensure process changes/new processes are agreed upon with all impacted stakeholders, signed off by process head and rolled out in a systematic manner through proper communication channels

5. Performance Management:

- Develop and monitor key performance indicators (KPIs) and metrics to track the efficiency and effectiveness of the O2C process.

- Produce regular reports and analysis to senior management, highlighting areas of concern and opportunities for improvement.

6. Continuous Improvement:

- Lead continuous improvement initiatives to enhance the O2C process.

- Use methodologies such as Lean, Six Sigma, or other process improvement frameworks to drive efficiency and quality.

- Facilitate workshops and training sessions to promote a culture of continuous improvement.

7. Customer Focus:

- Ensure that the O2C process meets or exceeds customer expectations in terms of accuracy, responsiveness, and service quality.

- Address and resolve any customer issues related to the O2C process in a timely manner.

8. Team Leadership and Development:

- Lead and mentor a team of process analysts and specialists within the Process Office.

- Provide ongoing training and development opportunities to enhance the team's capabilities.

Qualifications:

- Masters degree in finance, Business Administration, Operations Management, or a related field.

- 6+ years of experience in managing and optimizing Order to Cash processes.

- Proven experience in process design, improvement methodologies (e.g., Lean, Six Sigma), and project management.

- Strong understanding of financial and accounting principles, including credit and collections.

- Proficiency in SAP

- Excellent analytical, problem-solving, and decision-making skills.

- Strong communication and interpersonal skills, with the ability to interact effectively with all levels of the organization.

- Ability to manage multiple projects and priorities in a dynamic environment.

Preferred other Qualifications:

- Professional certifications such as PMP, Lean Six Sigma, or similar.

- Experience in a process office or similar process improvement-oriented role.

- Experience in an IT/distribution industry