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3 Redis Labs Jobs
License Entitlement Specialist
Redis Labs
posted 8hr ago
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Key skills for the job
Job Description
What you ll do:
The License Entitlement Specialist is responsible for the delivery of Redis Products to Redis customers; managing communication with those customers to ensure initial set-up success; along with monthly and ad-hoc reconciliation of purchases between multiple entitlement systems.
Responsibilities include:
- Issue software license keys in accordance with customer software contracts
- Maintain and control license information in SalesForce
- Communicate with customers regarding inputs for license key generation
- Ensure timely and accurate provisioning of customer cloud purchases
- Own reconciliation between multiple entitlement systems
- Respond to customer service emails and phone calls as needed
- Coordinate internally to manage delivery and/or product set-up issues
Minimum Qualifications:
- High school degree with at least two years working in IT, inventory control, or internet fulfillment services
- Experience working in SalesForce or similar CRM
- Excellent customer service and communication skills
- Excellent attention to detail
- Able to manage multiple tasks and work in a team environment
- Ability to communicate effectively between cross functional teams including Sales, SalesOps, Accounting etc.
- Ability to follow established processes and identify potential improvements to said processes.
- Ability to address issues in a timely manner and with a significant level of autonomy
We give back to our employees:
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:
- Competitive salaries and equity grants
- Flexible vacation time to promote a healthy work-life balance
- Health insurance, paid paternity leave, and pension plan
- Flexible working options
- Team celebrations and recreation events
- Learning and development opportunities
- Ability to influence a high-performance company on its way to IPO
Employment Type: Full Time, Permanent
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