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50 Clarivate Jobs

Entitlement Representative

2-5 years

Chennai

1 vacancy

Entitlement Representative

Clarivate

posted 1mon ago

Job Description

We are looking for an Entitlement Representative to join our Global Order to Cash - Entitlement team in Chennai .
This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivates web-based products and services by managing trials, new business setups, and renewals.
About You
  • Must have a bachelor s degree in any subject specialization that supports the role.
  • Minimum 2 -5 Years overall experience in internal, external stake holder and customer handling specifically in Salesforce CRM.
  • Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
  • Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
  • Knowledge of web product delivery and processes.
It would be great if you also had . .
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
  • Ability to achieve thoroughness and accuracy when accomplishing a task.
  • Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
  • Driven towards operational excellence and achieve quality in everything you do
  • Working knowledge of CRM, preferably Salesforce Configure-Price-Quote (CPQ)
  • Strong organizational skills
What will you be doing in this role?
  • Responsible for ensuring correct, complete access to all Clarivate web products and providing direct support to all contract and trial customers.
  • Process information from Salesforce.com or via email and interact with Sales and other Clarivate groups as needed to ensure contract or trial setup information is complete and accurate.
  • Transact accurate product access for customers within established SLAs, ensuring that all customers receive welcome emails.
  • Aid in the ongoing support of customer accounts, including handling changes and amendments.
  • Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills.
  • Follow Clarivate s audit and compliance controls.
About the Team
The Entitlement s team is part of our Global Order to Cash (OTC) organization which includes Order Management, Billing, Collections and Cash Applications. Each group collaborates to provide transparency on our end-to-end processes and performance, working to a high standard in order to meet our customer expectations.
Hours of Work
Monday to Friday- rotational shifts covering APAC, EMEA and US hours.

Employment Type: Full Time, Permanent

Read full job description

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What Clarivate employees are saying about work life

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Flexible timing
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Day Shift
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Clarivate Benefits

Work From Home
Health Insurance
Free Transport
Cafeteria
Soft Skill Training
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