The License Entitlement Specialist is responsible for the delivery of Redis Products to Redis customers; managing communication with those customers to ensure initial set-up success; along with monthly and ad-hoc reconciliation of purchases between multiple entitlement systems.
Responsibilities include:
Issue software license keys in accordance with customer software contracts
Maintain and control license information in SalesForce
Communicate with customers regarding inputs for license key generation
Ensure timely and accurate provisioning of customer cloud purchases
Own reconciliation between multiple entitlement systems
Respond to customer service emails and phone calls as needed
Coordinate internally to manage delivery and/or product set-up issues
Minimum Qualifications:
High school degree with at least two years working in IT, inventory control, or internet fulfillment services
Experience working in SalesForce or similar CRM
Excellent customer service and communication skills
Excellent attention to detail
Able to manage multiple tasks and work in a team environment
Ability to communicate effectively between cross functional teams including Sales, SalesOps, Accounting etc.
Ability to follow established processes and identify potential improvements to said processes.
Ability to address issues in a timely manner and with a significant level of autonomy
We give back to our employees:
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:
Competitive salaries and equity grants
Flexible vacation time to promote a healthy work-life balance
Health insurance, paid paternity leave, and pension plan
Flexible working options
Team celebrations and recreation events
Learning and development opportunities
Ability to influence a high-performance company on its way to IPO