Product Support Engineer - Bangalore

Key Responsibilities:

• Interact with end-users to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather information and determine the issue by evaluating and analysing the Cause for issue.
• Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
• Works with the relevant team to resolve or automate frequent concerns.

Skills required:

• Excellent interpersonal and communication skills, both (written and verbal communication).
• Should be fluent in English, Hindi, and 2 South Indian languages.
• good SQL skills.

Education Required: Education background (Any Graduate BCA, B. MCA. B.tech

Experience Required:

1. Experience - 1-3 Years.

2. Primary Skill - SQL, MS Office.

3. Prior working experience in technical support or related functions.