Customer Support Executive

Roles and Responsibilities

• Provide exceptional customer support through various channels (phone, email, chat) to resolve customer queries and concerns.
  
• Handle international voice process calls with a focus on providing timely resolutions and ensuring high levels of customer satisfaction.
  
• Utilize blended processes to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
  
• Analyze complex issues using problem-solving skills and decision-making abilities to escalate when necessary.
  
• Demonstrate strong communication skills both verbally and written to effectively address customers' needs.
  

Desired Candidate Profile

• 2-6 years of experience in an International BPO environment handling customer support services.
  
• Proficiency in handling International Voice Process, International Chat Process, Blended Process, International Processes.
  
• Excellent problem-solving skills with ability to analyze complex issues quickly.
  
• Strong communication skills for effective interaction with customers over phone/email/chat.