Cloud Services Engineer

Dear Candidate,

We are hiring for Cloud Service Engineer Role(Technical Support).

Key Functional Responsibilities:

• Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Supervise all alerts related to application and system procedures and provide services proactively.
• Providing technical support to customers or end-users who are using Windows server-based systems.
• Managing and maintaining Windows server environments, including servers, applications, and

databases

• Performing system upgrades, patching, and installing software to ensure the smooth running of the

Windows server environment.

• Responding to tickets raised by customers or end-users and ensuring that they are resolved within the

defined Service Level Agreement (SLA)

• Managing and maintaining Active Directory, including creating and managing user accounts, groups,

and permissions

• Provide support and identify all issues and prepare appropriate documentation of all issues and

solutions.

• Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize

downtime.

• Collaborate with System Administrators to prevent system downtime.
• Ensure customer satisfaction and perform quality of work on all service requests.
• Good customer handling skills (written & verbal).
• Self-motivated, positive & ability to adapt new changes/technologies.
• Perform multiple tasks simultaneously & complete them in timely manner.
• Troubleshooting as per preliminary guidelines to resolve the issues and escalate to respective

department.

Interested Candidate Can fill Below form:

https://forms.office.com/r/BQ2A5yRpe0