Billing Process Associate

Job responsibilities

▪ Interact with the clients via Chats, Calls, and Emails for billing support queries.

▪ Review open/overdue/probable accounts from weekly ageing report.

▪ Provide client service with regards to sending statements, process client refunds/credit, resolves client-billing concerns and applying good client service in a timely manner via call, chat and e-mail.

▪ Research and respond to billing inquires, disputes, or unusual transactions assigned by Supervisor.

▪ Exercise professional judgment and positive communication with client regarding billing and payment queries and resolving past due accounts.

▪ Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, non-collectable amounts are accounted for, and miscellaneous differences are cleared.

▪ Collaborate with various stakeholders (Accounts Receivable, Finance, Legal, Sales, Support, CSM) to resolve client disputes and queries, to establish and maintain good client relationships, both internally and externally

▪ Negotiate with client on past due amounts and create and enforce approved payment plans. ▪ Ad hoc projects as assigned by Supervisor.

▪ Assist Customer Success Team on Churn and Credit requests.

▪ Provide weekly and monthly collections reporting to direct supervisor.

▪ Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging team on complex collection matters.

▪ Monitor high-risk accounts and ensure timely escalation of challenges to supervisor.

▪ Provide assistance to clients via use of CRM, Accounting ERP and Billing process tools.

Skills

▪ Excellent oral and written communication skills.

▪ Strong customer service skills with Exemplary planning and time management.

▪ Liaise with various stakeholders (Billing, Finance, Legal, Sales, Support, CSM)

▪ Strong organizational, negotiation, motivational, follow-up and time management skills

▪ Ability to handle multiple priorities simultaneously / multi-task.

▪ Understanding of softwares like ZOHO, Quick-books etc will be an added advantage.

▪ Excellent problem-solving skills and the ability to perform under pressure.

Qualifications

▪ Bachelors degree in commerce or a related field.

▪ Working with US process/International voice process with 1+ year will be an added advantage.