Manager - SME Sales

The Role:

RazorpayX is looking for a seasoned sales manager who can drive growth & penetration in the Mid market and SME ecosystem(B2B Sales). We are at the cusp of a technology revolution with API banking, Payouts as a solution, Procure to Pay solutions, Accounting integration and much more enabling new age services that make managing finances a truly wonderful experience.The would also be collaborating closely with cross-functional partners (marketing, Product, Technology, Experience and support, just to name a few) in envisioning a robust business for the mid market and SME merchant base. The role would provide opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate. Focus will be on driving sales via existing products, Go-to-market for new products and overall revenue scaleup.

Roles and Responsibilities:

• Drive new acquisitions, retention and revivals for RazorpayX.
• Drive an efficient, driven sales team based on industry best practices on processes. The teams may be a mix of Inside sales and outbound sales teams
• Build, manage and lead the entire Sales function
• Increase business adoption and market penetration in the Mid market and SME sector
• Work on cross-selling and upselling Razorpay s stack of products to existing customers.
• Track and present key sales metrics and forecast
• Work with senior management, cross-functional teams, recruitment teams and other relevant
• stakeholders to forecast and manage business requirements
• Drive market research, deepen consumer persona understanding and continuously sharpen the sales pitch
• Actively drive client conversations and execute negotiations as and when required.
• Build processes and implement controlling mechanisms for the team.
• Build and set OKRs and KRAs for individuals and for the team.
• Act as the final point of escalation on service and business issues.

Mandatory Qualifications:

• 6-10 years of overall professional experience, along with a minimum of 4 years in managing and leading a team.
• Minimum 4+ years of experience in managing and leading a Sales team (B2B Sales)
• Experience in leading both Inside sales and outbound sales teams would be preferred
• Proven track record of meeting and exceeding established goals.
• Ability to work with multiple stakeholders.
• Proficiency in written and verbal communications.
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• Strong communication and presentation skills.
• Proven experience in a customer facing role.
• Should have worked with customers in managing requirements and engaging in solution selling.
• Prior experience in payments/fintech preferred.
• Experience in B2B, stakeholder management and team management.