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100 Razorpay Jobs

Senior Analyst - Business Operations

3-4 years

Bangalore / Bengaluru

1 vacancy

Senior Analyst - Business Operations

Razorpay

posted 1hr ago

Job Description

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).

The Role:

As a Senior Analyst, we are looking for an experienced professional with a good track record and knowledge in S2P Product,operations, process improvement, identifying training needs, reporting and team handling. Manage a team which will execute end to end queries internally, cross-functionally with our banking partners.

Roles and Responsibilities:

People Management:

  • Enables and motivates self team members to deliver accuracy in data entry, verification data duping activities within TAT through continuous support, development and positive reinforcement
  • Engage with team members and treating them as individuals
  • Coaches the team in order to ensure the quality of key deliverables meet the appropriate standard
  • Measures and manages the team to meet performance targets
  • Disseminate information in a timely, relevant and accurate manner to all team members
  • Ensures that all company policies and procedures are observed
  • Participates in the headcount planning and hiring exceptional talents

Communication and Feedback:

  • Conducts regular scheduled team briefs (Pre + Post shifts) with the team leads etc.
  • Ensures feedback is given to Agents with regards to their performance
  • Ensures all relevant business communications are cascaded in a simple and timely manner
  • Reporting and Administration Review and track team attendance and schedule adherence
  • Update, track and record performance of team members
  • Compile and send out reports to relevant internal (Service provider) and external (Company s) stakeholders

Customer Experience :

  • Experience in Managing Customer Support
  • Own execute onboarding operations, business metrics and processes, aligned with business goals; Establish processes for measuring, tracking, and driving continuous improvement of metrics. Should be well versed with capacity planning
  • Ensures continuous improvement to customer experiences by investigating and addressing root causes
  • Celebrating and sharing examples of exceptional customer experience
  • Ensures real time monitoring of dashboards to avoid any delay and manages the TAT, SLAs and accuracy as defined
  • Ensures real time monitoring of data entry quality and feedback to the agents to adhere to accuracy levels. Coaching and monitoring of the team to avoid any delay and error in Data

Mandatory Qualifications:

Must have minimum 3-4 years Fintech/Banking Ops experience

  • Good experience in managing midsize teams.

Ability to think strategically and to lead the team

  • Must have worked on some process improvement projects (Yellow/Green belt)

Strong interpersonal skills, with ability to work within a fast-paced environment Ability to identify and drive process efficiencies in a team

  • Knowledge in S2P Product

Razorpay believes in and follows an equal employment opportunity policy that doesnt discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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Employment Type: Full Time, Permanent

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Razorpay Interview Questions & Tips

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People are getting interviews at Razorpay through

(based on 95 Razorpay interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
35%
24%
9%
9%
3%
1%
19% candidates got the interview through other sources.
High Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.

What people at Razorpay are saying

3.0
 Rating based on 2 Business Operations Analyst reviews

Likes

It is the worst company to work with horrible managers and management

Dislikes

Nothing is good in that company oly toxic environment

Read 2 reviews

Business Operations Analyst salary at Razorpay

reported by 4 employees with 1-2 years exp.
₹5 L/yr - ₹5.7 L/yr
25% less than the average Business Operations Analyst Salary in India
View more details

What Razorpay employees are saying about work life

based on 490 employees
77%
84%
66%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Razorpay Benefits

Submitted by Company
Family Assurance
Health Insurance
Job Training
Soft Skill Training
Submitted by Employees
Free Food
Health Insurance
Work From Home
Cafeteria
Team Outings
Job Training +6 more
View more benefits

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Razorpay Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi Bengaluru
560030

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