Senior Customer Operations Specialist

Description -

Job Summary
This role is responsible for managing a broad range of moderately complex supply chain processes for a large global business unit. The role enhances current business processes and performance metrics by leading regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role contributes to special projects and communicates requirements to the global business unit planning teams.

Responsibilities
Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations, typically for a large global business unit.
Independently executes basic demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
Drives the analysis conducted for backlog management.
Gathers demand data from country, region and account managers to synthesize information using complex analysis, and delivers demand signals to the supply base to contribute to demand forecasting.
Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
Monitors key metrics, creates relevant reporting metrics, and reviews information for continuous improvement.
Contributes to priority projects with complex analysis and assists in developing recommendations.
Communicates requirements and guidelines to the global business unit planning teams.
Coordinates, develops, and manages a regulatory trade compliance program.

Education & Experience Recommended
Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications
Project Management Professional (PMP) Certification
Certified Professional In Supply Management (Standards Organizations)

Certified LSS Black/Green Belt (Standards Organizations)

Knowledge & Skills
Continuous Improvement Process
Data Analysis
Enterprise Resource Planning
Finance
Inventory Control
Inventory Management
Key Performance Indicators (KPIs)
Lean Manufacturing
Material Requirements Planning
Materials Management
Process Improvement
Procurement
Production Planning
Purchasing
SAP Applications
Supply Chain
Supply Chain Analysis
Supply Chain Management
Supply Chain Planning
Warehousing

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.