Senior Manager - NIT Sales

The role:

The Senior Manager will hunt for new relationships and manage onboarding, implementation, training, increasing adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive the continued value of our products and services.

Roles and Responsibilities :

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/ quaterly target
• Review the customer journey, identifying how it s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem-solve, and/or strategize upcoming client meetings
• Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
• Work with the marketing team to drill customer references and develop case studies
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed.
• Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention & Customer Delight at a product level

Mandatory Qualifications:

• 7+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company
• Candidate from a product-based background is preferable with an understanding of current account and neo banking products.
• The candidate should have experience in team management or mentoring senior associates/associate
• Active team player, self-starter, and multitasker who can quickly adjust priorities.