Senior Network Analyst

JD of IT Senior Network Analyst

Reports to IT Manager

Responsible for smooth running of Global IT Network and Security Operations and ensures Network Infrastructure up to company IT Security Standards.

Responsibilities includes:

• Delivers L2 Level IT Services across organization through IT Service Management System via ticketing process.
• Installation and Configuration of Network/Security Devices and NMS
• Pal Alto / Panorama and SDWAN Administration and Health Monitoring
• VM Virtual Platform Deployment and Administration
• Provides support, follows through service delivery process documentation.
• escalation for service / support w it h third party service providers
• Monitoring and Maintain NW/Security Systems (In house / 3rd Party )
• Maintain IT NW/Security Infra (licence, software versions etc. ) and ensure Service Levels.
• Health Mon it oring of NW/Security Operations to keep the I. T. infrastructure up time.
• Troubleshooting NW/Security bugs/errors and diagnosing and solving issues;
• Focus on Root cause analyses and Review of continuous improvements
• Interact with IT Service Desk staff or customers through a series of actions, either face to face or over the telephone to help set up systems or resolve issues as assigned through IT Service Desk Ticketing System.
• Follows procedural documents and written instructions to repair a fault or set up a system;
• Follow Change Management Practices and adhere to IT Policies.
• Setting up new users' accounts and profiles and dealing with password issues;
• Regularly updates Service Desk Ticket progress/status includes Time Reporting.
• Continuous prioritisation and review open cases with timely escalation to management.
• Establishes good working relationship with internal customers, Vendors and other professionals.
• Part of Team for exploring testing and evaluating new technology;
• Monitor / Conducts regular safety checks.
• Network Health Check includes Switches / APs / Routers and Security Systems
• I. T. Process & IT Audit compliance

Qualifications / Experience:

• Graduate in any stream with deep Network and Security Support Knowledge
• Experience in Virtual Platform Knowledge (VMWare/HyperV)
• Extensive experience with Palo Alto firewall appliances, routers, Juniper/Cisco switches, and Cisco access points. IPSec and SSL VPN
• Expert in Palo Alto SDWAN technology
• Palo alto Firewall: proficiency in configuring, maintaining and troubleshooting Palo Also firewalls as well as utilizing to segment internal traffic or Cisco/Fortigate equivalent experience
• Palo Also Panorama expertise
• 5 - 7 years experience working in similar profile, preferably w it h Manufacturing or in MNC environment
• Palo Alto PCNSA, PCNSE or Cisco CCNP certification a plus
• Flexible in working in Rotation Shifts
• Hands on knowledge of Network/Security Device Management.
• Must have knowledge of Network/Security Deployment, Testing and Support cycles.
• Abil it y to adapt working style to changes as needed by IT Management.
• Good customer service skills.
• Good oral and wr it ten communication skills.
• Well versed in MS Office Environment.
• High on in it iative. Conveys a sense of urgency and drives issues to closure, persists desp it e obstacles and ambigu it ies.
• VMWare deployment and support knowledge preferred.

Nsm, Vmware, It Policy, Palo Alto, Network Analyst, Ccnp Certified, Network Security