Client Servicing

1. Client Relationship Management:
   • Act as the primary point of contact for clients, understanding their needs and offering tailored solutions.
   • Build and maintain strong, long-term client relationships, ensuring high levels of client satisfaction.
   • Manage client expectations, addressing any concerns or issues promptly and professionally.
   • Conduct regular client meetings to provide updates and ensure alignment on project goals.
2. Project Coordination:
   • Collaborate with the design, and production teams to manage project timelines, budgets, and specifications.
   • Oversee the complete project cycle from initial client inquiry through design, production, and installation.
   • Ensure that projects are delivered within agreed timelines and to client specifications.
   • Track project progress, flag potential delays, and communicate solutions to clients.
   • Maintain thorough records of project details, client communications, and status reports.
3. Quotation & Proposal Management:
   • Assist in the preparation of quotations and proposals based on client requirements, working closely with the production teams.
   • Present proposals to clients and provide detailed explanations of costs, timelines, and scope of work.
   • Negotiate terms and pricing with clients while ensuring profitability for the company.
4. Quality Control & Installation Support:
   • Ensure all products meet the required quality standards before delivery/installation.
   • Coordinate and oversee the installation process, ensuring smooth execution at the client s site.
   • Handle post-installation queries and ensure clients are satisfied with the final product.
5. Documentation & Reporting:
   • Maintain accurate records of client interactions, project progress, and financials.
   • Prepare regular status reports and updates for internal teams and clients.
   • Document any changes in project scope and update budgets or timelines accordingly.
6. Market and Industry Knowledge:
   • Stay updated on the latest trends, materials, and technologies in the signage industry.
   • Offer creative and practical signage solutions that align with the client s brand identity and marketing objectives.

Key Skills and Qualifications:

Education:

• Experience: Minimum 2-5 years of experience in client servicing or account management within the signage or related industries.
• Strong Communication Skills: Excellent verbal and written communication skills; ability to interact with clients and internal teams effectively.
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
• Problem Solving: Strong analytical and troubleshooting abilities, with a focus on customer satisfaction.
• Industry Knowledge: Familiarity with the signage production process, materials, and installation methods is a plus.
• Attention to Detail: Strong focus on quality, accuracy, and thoroughness in all aspects of client servicing.
• Software Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint), and project management tools

Ms Office, Documentation, Project Management, Project Cordinator