Front Desk Officer , Receptionist, Call Centre Executive

Role & responsibilities :-

• Greeting and Assisting Guests:
  Welcome guests, clients, or customers with a friendly and professional attitude. Provide information about the facility, services, and local area as needed.
• Handling Check-Ins and Check-Outs:
  Manage guest check-ins and check-outs, ensuring accuracy and efficiency. Process payments and provide receipts.
• Managing Phone Calls and Emails:
  Answer incoming calls and emails promptly, addressing inquiries or redirecting to appropriate departments. Take and relay messages accurately.
• Administrative Duties:
  Perform clerical tasks such as filing, data entry, and maintaining records. Coordinate reservations, appointments, and schedules as required.
• Problem Resolution:
  Address and resolve guest complaints or issues in a professional manner. Escalate complex issues to the appropriate manager or department.
• Maintaining Front Desk Area:
  Ensure the front desk and lobby area are clean, organized, and welcoming. Monitor and restock office supplies as needed.
• Security and Safety:
  Monitor security cameras and ensure visitor access protocols are followed. Report any suspicious activities or security concerns to management.
• Collaboration and Support:
  Work closely with other staff members to ensure seamless operations. Provide support to other departments as needed.

Preferred candidate profile :-

• Previous experience in a customer service or front desk role preferred.
• Strong communication and interpersonal skills.
• Proficiency with office software (e.g., Microsoft Office Suite) and front desk management systems.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Professional appearance and demeanour.