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Information Technology
Ralph Lauren
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
- Working closely with Solutions Architect to analyze, validate, and manage technical requirements to build and maintain OS images for global Retail
- Patch management to ensure OS images and the Retail environment is properly patched and compliant.
- Work with Domain Admin to build / update group policies applicable to the Retail devices globally
- Assist in troubleshooting and resolving computer and network issues both remotely and onsite in a multi-office work environment
- Participate in the implementation of technology refresh cycles
- Excellent problem-solving skills
- Strong communication skills
- Hardware, Software and Network troubleshooting
- Customer service focused
- Provide feedback, quality assurance, and user acceptance testing for monthly security Patch management
- Attention to detail and the ability to fix problems 100% with minimum recurrence
- Fast learner and tester of newer technologies
- Demonstrated experience solving Windows OS related problems and diagnosis when other IT infrastructure technologies are involved.
- Understand and adhere to the Company s risk and regulatory standards, policies, and controls in accordance with the Company s Risk Management Guidelines. Identify risk-related issues needing escalation to management
- Experience, Skills Knowledge
- 5+ years of Windows OS Support experience (Windows 2008/2012/2016/ 10/11)
- BE or BS in Computer Science, Information Systems or related discipline, or 3+ years of experience managing Windows Images in a domain environment.
- Required Experience: The minimum experience for this position is 2-3 years of relevant experience in building new Windows OS images and custom deployment scripts for remote OS install. Proven skills with Powershell and VB Scripts
- Extensive experience supporting Microsoft Windows Operating Systems and Office Suite
- Experience with Active Directory account creation, password resets, group membership changes, distribution groups and other AD functions
- Experience supporting VPN clients and VPN Administration
- Experience supporting SCCM deployment and bootable USB drives
- Experience imaging and deploying new and replacement laptop and desktop equipment
- Optional Mandatory Skills:
- 3 years of experience with Office365 setup, deploy and operate
- 3 years of experience with remote support tools like Dameware
- 3 years of experience with Share Folders delivery and management
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Ralph Lauren Benefits
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