Front Office Executive

Job Title: Front Office Executive

Location: Ravet
Industry: Real Estate
Experience: 2-5 Years

Job Overview:

We are looking for a professional and customer-oriented Front Office Executive to be the first point of contact for clients and visitors. The ideal candidate will be responsible for managing front-desk operations, providing exceptional guest service, and ensuring smooth communication between departments.

Key Responsibilities:

• Guest Reception & Assistance: Greet and assist clients, visitors, and vendors, ensuring a warm and professional welcome.
• Call & Inquiry Handling: Manage incoming calls, emails, and inquiries, directing them to the appropriate departments.
• Appointment Coordination: Schedule and manage appointments for property visits, client meetings, and internal discussions.
• Office Management: Maintain the reception area, ensure a tidy and organized workspace, and oversee office supplies.
• Visitor & Client Management: Maintain records of visitors, collect feedback, and ensure a seamless guest experience.
• Property Tours (if applicable): Assist in conducting property tours for prospective buyers or tenants, providing basic information.
• Administrative Support: Assist in documentation, data entry, and coordination between teams such as Sales, Marketing, and Maintenance.
• Brand Representation: Uphold the companys image and ensure a high standard of customer service.

Requirements:

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office Suite & CRM software
• Ability to work efficiently under pressure
• Presentable and professional demeanor

Qualification & Experience:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)
• Experience: 2-5 years in front office, customer service, or administrative roles, preferably in real estate or hospitality