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Front Office Assistant Manager
6-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Front Office Assistant Manager
Radisson Hotels
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role: Duty Manager (Hotels)
Department: Front Office
Reports To: Director of Rooms
Location: Noida, sector 18
Experience: 6-8 years
Candidate should be presently working as Duty Manager.
Department: Front Office
Reports To: Director of Rooms
Location: Noida, sector 18
Experience: 6-8 years
Candidate should be presently working as Duty Manager.
Purpose: To manage assigned shifts for the Front Office and related departments by running the day-to-day operations and create an environment that is positive, supportive and team orientated.
Areas of Responsibility:
Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel s goals
Manages the operation of the front office and related areas during assigned shifts
Creates the first impression by supervising the door, concierge and front office areas
Participates in the development and implementation of processes and procedures for assigned departments which support achievement
of service and financial goals
of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business
throughout the hotel
throughout the hotel
Analyses business forecasts and schedules accordingly
Ensures that front desk handles billing and cash in accordance with hotel s standards
Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments
Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another
Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologises with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100%
Guest Satisfaction Guarantee
Guest Satisfaction Guarantee
Performs other duties as required to provide Yes I Can! genuine hospitality
Provides employees with the information needed to perform their job effectively
Orients employees to the department and hotel and provides on-the-job training on job responsibilities
Prioritises and assigns work
Provides feedback to the employee and department manager on the employee s performance of job responsibilities
Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports
Assists in all administrative and statistical analysis of department operations
Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling
Greets all arriving VIP s, is visible and in contact with guests in a public relations capacity. Logs any points of concern and promptly resolves/actions requests of guest as a First Effort priority. Follow up call(s) are to be made to ensure the guests expectations are met and exceeded.
Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome
Keeps Manager promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
Success Factors:
Focus on the Customer
Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.
Works well in a team environment and motivates team to sustain exceptional levels of performance.
Clarify and provide information so that co-workers, customers and suppliers understand and can take action.
Build Strong Relationships
Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.
Take Responsibility
Demonstrate personal ownership of tasks and follow through to get the required results.
Key Skills and Requirements:
Stand-up and/or One-one-one Training
Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Reservations Process
Understand the reservations process including the role of the WRS, distribution channels and reservations flow.
Employment Type: Full Time, Permanent
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People are getting interviews at Radisson Hotels through
People are getting interviews through
(based on 48 Radisson Hotels interviews)
Referral
Walkin
Job Portal
Campus Placement
Company Website
Recruitment Consultant
20%
19%
19%
15%
13%
4%
10% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Radisson Hotels are saying
Rating based on 4 Assistant Front Office Manager
reviews
Anonymous · Front Office & Guest Services
in Jaipur
Likes
Nothing. It’s almost like they are still living under the rocks
Dislikes
The management style
Read 4 reviewsAssistant Front Office Manager salary at Radisson Hotels
reported by
33
employees
with 4-13
years exp.
₹3
L/yr - ₹9.4
L/yr
At
par with the average Assistant Front Office Manager Salary in India
View more details
What Radisson Hotels employees are saying about work life
based on 1.8k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Radisson Hotels Benefits
View more benefits
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