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Radisson Hotels

Compare

4.0

based on 1.9k Reviews

120 Radisson Hotels Jobs

Duty Manager

Radisson Hotel Group

4.0

based on 1.9k Reviews

6-8 years

Noida

1 vacancy

Duty Manager

Radisson Hotels

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Hospitality Transition Guest Service Leadership Skills

Job Description

Experience: 6-8 years Candidate should be presently working as Duty Manager

Purpose: To manage assigned shifts for the Front Office and related departments by running the day-to-day operations and create an environment that is positive, supportive and team orientated

Areas of Responsibility:

Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotels goals

Manages the operation of the front office and related areas during assigned shifts

Creates the first impression by supervising the door, concierge and front office areas

Participates in the development and implementation of processes and procedures for assigned departments which support achievement of service and financial goals

Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate

Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

Analyses business forecasts and schedules accordingly

Ensures that front desk handles billing and cash in accordance with hotels standards

Plans and co-ordinates hotel housing activities by working closely with sales, catering, housekeeping and other departments

Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologises with empathy, finds a solution and follows through when resolving guest problems

Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100%

Guest Satisfaction Guarantee

Performs other duties as required to provide Yes I Can! genuine hospitality

Provides employees with the information needed to perform their job effectively

Orients employees to the department and hotel and provides on-the-job training on job responsibilities

Prioritises and assigns work

Provides feedback to the employee and department manager on the employees performance of job responsibilities

Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction of direct reports

Assists in all administrative and statistical analysis of department operations

Performs all Human Resources related functions within the Front Office Department, including recruitment and selection, performance management, training and counselling

Greets all arriving VIPs, is visible and in contact with guests in a public relations capacity

Logs any points of concern and promptly resolves/actions requests of guest as a First Effort priority

Follow up call(s) are to be made to ensure the guests expectations are met and exceeded

Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome

Keeps Manager promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

Success Factors:

Focus on the Customer

Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company

Works well in a team environment and motivates team to sustain exceptional levels of performance

Clarify and provide information so that co-workers, customers and suppliers understand and can take action

Build Strong Relationships

Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit

Take Responsibility

Demonstrate personal ownership of tasks and follow through to get the required results

Key Skills and Requirements:

Stand-up and/or One-one-one Training

Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings

Reservations Process

Understand the reservations process including the role of the WRS, distribution channels and reservations flow

Skills

Front Office

Employment Type: Full Time, Permanent

Read full job description

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What people at Radisson Hotels are saying

2.7

Rating based on 20 Duty Manager reviews

Anonymous · Food, Beverage & Hospitality in Pune

Likes

Nothing is there to like

Dislikes

Bad politics and no supportive seniors, Human Resource

Salary - Bad

+6 more

Read 20 Duty Manager reviews

Duty Manager salary at Radisson Hotels

reported by 88 employees with 4-11 years exp.

₹2.6 L/yr - ₹6.5 L/yr

6% less than the average Duty Manager Salary in India

View more details

What Radisson Hotels employees are saying about work life

based on 1.9k employees

63%

48%

49%

87%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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4d ago·via naukri.com