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Marriott International

Compare

4.2

based on 1.2k Reviews

911 Marriott International Jobs

Duty Manager- Front Office

Marriott

4.2

based on 1.2k Reviews

2-9 years

Bilaspur

1 vacancy

Duty Manager- Front Office

Marriott International

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Operations Hospitality US Staffing Loss Prevention

+ 3 more

Job Description

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

Represents property management in resolving any guest or property related situation.

Manages the flow of questions and directs guests within the lobby.

Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicates any variations to the established norms to the appropriate department in a timely manner.

Sends copy of MOD report to all departments on a daily basis.

Strives to improve service performance.

Ensures compliance with all policies, standards and procedures.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

Understands and complies with loss prevention policies and procedures.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Empowers employees to provide excellent customer service.

Provides immediate assistance to guests as requested.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Ensures employees understand customer service expectations and parameters.

Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

Participates as needed in the investigation of employee and guest accidents.

Observes service behaviors of employees and providing feedback to individuals.

Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

Celebrates successes and publicly recognizes the contributions of team members.

Ensures employees are cross-trained to support successfully daily operations.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc

Employment Type: Full Time, Permanent

Read full job description

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What people at Marriott International are saying

2.6

Rating based on 9 Duty Manager reviews

Anonymous · Food, Beverage & Hospitality in Gurgaon / Gurugram

Likes

Fast paced job, teaches and develops you a lot individually.

Promotions - Good

Dislikes

Culture is very bad, whatever the area team plans never trickles down. Certification for best company to work for is faked, employees are forced and kept under HR watch to fill good reviews.