Document Specialist

Position Description: Analyze and understand the client instructions in creating the document in an online content & style management platform. Provide high quality, real-time assistance to clients in support of their projects. Additionally, provide support to the leads and the team in completing projects on time with good quality.

Role & responsibilities

• Complete all assigned jobs as per committed time, in an accurate and client specific manner
• Raise any discrepancies in client supplied data with the Supervisor and Customer service team for appropriate client clarification
• Keep your supervisor proactively informed of any delay in delivering job over internal committed time
• Adhere to security and physical access procedures
• Check on daily basis for feedback and work processed as per target
• Ensure 100% compliance to set processes at all times

Preferred candidate profile

• Good typing skills and proficient in keyboard functionalities
• Knowledge of Accounting concepts is an added advantage
• Knowledge of MS Office Suite - Word, Excel is required
• Good communication skills
• Flexible to work in night shifts
• Understanding of Customer requirements