Client Relationship Executive

Job Description: Marketing Support Executive

Job Overview:
A Marketing Support Executive is responsible for keeping track of customer
journeys, interacting with customers across channels and platforms, and
coordinating with all internal stakeholders such as Client Servicing, sales, marketing,
community management, Business Intelligence and so on, in order to keep
fine-tuning the customer’s experience. A Marketing Support Executive will be
someone whose expertise results in excellent customer relationship management
and a positive brand image.


Job Type: Full Time (Different shifts)
Location: Bangalore
Desired Experience: Any Graduate, 2+ Years Experience

Also, the candidate should be open to travel and work during
weekends. (Compensatory off will be provided)

Desired Skills:
▪ Extensive experience in gathering and interpreting customer experience
information.
▪ Knowledge of online customer engagement platforms and channels.
▪ Proficiency in MS Office, Zoom and CRM softwares.
▪ Exceptional interpersonal skills and a client-centered approach.
▪ Great organizational and time management abilities.
▪ Superb communication, collaboration, and problem-solving skills.
▪ Strong empathy.
▪ Collaboration and project management.
▪ Speed, flexibility and agility in implementation.

Tasks and Responsibilities:
▪ Identifying customer needs, desires, problems and taking proactive steps to
maintain positive experiences.
▪ Ensuring the strategies are aligned to the larger business goals and
outcomes.
▪ Reaching out to customers through outbound calls as per requirement.
▪ Serving as the primary point of contact by Responding to customer queries in
a timely and eê€ective manner, via phone, email, social media applications.
▪ Analyzing customer feedback and preparing reports.
▪ Documenting processes and logging customer compliments and complaints.
▪ Keeping informed of industry trends and new CRM technologies.
▪ Should be able to put themselves in the customers shoes, so they can figure
out how something affects the customer and effectively predict their reaction.
▪ Predicting customer behaviour, based on data.

Website:
https://quantumleap.co.in/
https://rajivtalreja.com/
www.karanhasija.com

Social Media:
https://www.instagram.com/rajivtalreja/
https://www.youtube.com/c/RajivTalrejaD
https://www.linkedin.com/in/rajivtalreja/