QualityKiosk Technologies - Lead - Quality Assurance Banking Delivery (15-25 yrs)

Lead - QA Banking Delivery

Key Responsibilities And Deliverables:

- 15-20 years of Rich Experience in Service Delivery for testing project including presentations, effort estimation module, commercial terms n conditions, technical solutions, engagement model

- Client Handling: Interaction with customer for new projects, leads, proposals, SOW (Scope of work), cross-sell, project reviews, escalation handling (defining governance model). Multi-geographies - India, ME, FE

- Managing multiple projects in Digital and Enterprise Applications Space in BFS Segment

- Delivery of Projects : 25 projects in parallel (including automation, functional, small to large size large project)

- Team Size handled : 35+ members

- Drive automation-first strategy and convert the KAM accounts into automation led outcome.

- Convert the BAU engagement into outcome led multi-year Outcome based and BVR Led deals.

- Create Integrated Program Level Executive reporting and present to Key stakeholders including CxO.

- Ability to work in ambiguous environment and deliver (e.g.: project with come with variety may not come with various domain in BFS, data migration testing, middle ware testing

- Experience of working in Agile methodology and agile project life cycle

- Identifying risks and guiding team (even in projects where your expertise is lacking)

- Test assessment for traditional and agile methodologies for clients

Team Handling:

- Customer teams to handle: Business, Operations, IT, Re-engineering (BTG - Business tech group)

- QK Internal Team to handle: Service Delivery Team, Project Managers, Test Leads, Seasoned

- Bankers, Business Dev Team, Product, Tech, RMG, HR, Sr. Mgmt., Infra

- Creating and implementing testing standards across

- Knowledge Management: People Process Tools

- BFS (Banking, NBFC, Depositories, Mutual Funds, Securities

- Banking : Retail, Rural, Corporate, SME,

- Type of banks: Universal Banks, Payment banks, Small Finance Banks.

- Service Lines: Functional testing, Automation (Traditional and Robotic Test Automation), - API Automation, DevOps-CT

- P&L responsibility

- Handling Proof of Concepts (POC) and POV (value) including creating of business case

- Team coaching and mentoring.

- Leading Banking Domain & Process CoEs.

Business Strategy & Priorities:

- Work with Sales team to plan for forthcoming revenue forecast.

- Manpower planning

- Represent and articulate how the regional and global service delivery team can deliver core business processes together with a focus on delivery of continuous improvements to support the future business strategy and priorities.

Delivery Management:

- Deliver scope of services accurately and timely through service delivery team

- Build and maintain a high performing team.

- Encourage and develop innovation and continuous improvement practices in the team.

- Reporting to Client and QK leadership Broad level-presale and service delivery (no BD, HR)

Fundamentals:

- Service Delivery Management - Quality, cost and efforts (for QK) , be in control of each project

- Consulting to Clients,

- Accountability

- Decision Making Ability

- Process adherence

Essential Requirements:

- Client relationship management

- Service Delivery Management

- People Management expertise

- Experience managing conflict and negotiating resolution.

- Demonstrated ability to lead a team and work towards defined goals.

- Strong verbal and written communication skills

- Strong attention to detail and willing to roll up sleeves and get the work done.

- Good team player, flexible, enthusiastic, innovative, and proactive

- Decision Making

- Self-starter with the ability to and confidence to work on own initiative to strict deadlines.

- Project Management expertise

- Demonstrates flexibility in fast-paced environment.

- Sense of personal accountability and self-motivation

- Excellent Organization skills

- Teamwork and Collaboration

- Work planning/Estimating

Desirable Requirements:

- Business Process Outsourcing experience

- Working with remote/virtual project team environment

- Additional European language

- Understanding of commercial scale IT infrastructure, software licensing knowledge